Support policy
Response time
We reply within 1–2 business days, Monday to Friday, 10:00–18:00 (PKT, UTC+5).
What is included
Help with installing, theme settings, sections, presets and theme features, and fixing bugs in the theme.
Not included
Custom code changes, third-party apps, and problems caused by edits to the theme code.
Theme support is for stores using Zariya bought from the Shopify Theme Store. Please include your store URL so we can look at your setup.
Contact us
Common questions
Where do I find the theme documentation?
At docs.zariyathemes.online: installing, presets, sections, metafields and more.
How do I change the theme style?
In the theme editor open Theme settings → Theme styles and pick Zariya Mono, Sahra or Shab.
How do I update the theme?
When a new version is out, Shopify shows an update notice in Online Store → Themes. Updating keeps your theme editor settings.
Can I use Zariya on more than one store?
A Theme Store purchase is for one store. Development and staff stores can try it for free before buying.
Do you offer refunds?
Refunds for Theme Store purchases follow Shopify's Theme Store refund policy.